Store regulations

Online store regulations

 

§1

 

Introductory Provisions

  1. The LuxuryBrandsGroup online store available at www.welonda-tondeo.com, optionally www.welonda.pl is run by LuxuryBrands-Group with the support of the entity conducting business activity under the name LuxuryBrands-Group entered into the Central Register and Information on Business Activity (CEIDG) run by the minister responsible for the economy, NIP: PL 627 104 52 42 REGON: 272 64 52 98
  2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the online Store and the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

 

§2

 

Definitions

  1. Consumer – a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to his or her business or professional activity.
  2. Seller – a natural person conducting business activity under the name LuxuryBrandsGroup, entered into the Central Register and Information on Business Activity (CEIDG) kept by the minister responsible for the economy, NIP: PL 627 104 52 42 REGON: 272 64 52 98
  1. Client – any entity making purchases through the Store.
  2. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act of law grants legal capacity, conducting business activities on its own behalf, which uses the Store.
  3. Store – online store run by the Seller at www.luxurybrands-group.com
  4. Contract concluded at a distance – an agreement concluded with the Customer as part of an organised system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the agreement.
  5. Statute – these Store regulations.
  6. Zamaboutving – a declaration of will of the Customer submitted via the Order Form and aiming directly at concluding a Sales Agreement for a Product or Products with the Seller.
  7. Account – customer account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
  8. Registration form – a form available in the Store enabling the creation of an Account.
  9. Order formaboutwienia – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  10. Basket – an element of the Store software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products
  11. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
  12. Sales Agreement – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. A Sales Agreement is also understood as – in relation to the features of the Product – a service agreement and a work contract

§3

 

  1. Seller's bank account number: 80 1240 6016 1111 0010 9914 7133
  2. The customer can communicate with the store via e-mail: tondeo@welonda.pl

§4

 

 

Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, you must:

  1. a terminal device with access to the Internet and a web browser such as Apple Safari, Mozilla Firefox, Microsoft Internet Explorer,
  2. active e-mail account,
  3. cookies enabled,
  4. FlashPlayer installed.

§5

 

General InformationaboutLinen

  1. The Seller shall not be liable to the fullest extent permitted by law for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the technical infrastructure.
  2. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
  3. The prices given in the Store are given in Polish zloty and are gross prices (including VAT).
  4. The prices given in the top tab panel which redirect the customer to the UWE DAMM home pages represent NET prices in Euro currency.
  5. Home pages provide the customer with the ability to compare manufacturer prices worldwide.
  6. Purchases of the presented products are made in PLN GROSS currency only via the website www.welonda-tonde.com, www.welonda.pl.
  7. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal fees), about which the Customer is informed on the Store's website when placing the Order, including when expressing the will to be bound by the Sales Agreement.
  8. Where the nature of the subject matter of the Contract does not allow, reasonably assessed, for the final (final) price to be calculated in advance, information on the manner in which the price will be calculated, as well as on the transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

§6

 


Creating an Account in the Store

  1. To set up an Account in the Store, you must complete the Registration Form. The following data must be provided: email address. The login password will be sent to the email address provided in the registration form.
  2. Creating an Account in the Store is free.
  3. Logging in to the Account is done by entering the login and password set in the Registration Form.
  4. The Customer may at any time, without giving any reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses provided in § 3.

§7

 

Rules for placing an orderaboutwienia

To place an Order you must:

  1. log in to the Store (optional);
  2. select the Product that is the subject of the Order and then click the "Add to cart" button (or equivalent);
  3. log in or use the option to place an Order without registration;
  4. if the option of placing an Order without registration has been selected – fill out the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details, if different from the details of the Order recipient,
  5. click the "Buy and pay" button and confirm the order
  6. choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.

§8

 

Offered delivery and payment methods

  1. The Customer may use the following methods of delivery or collection of the ordered Product:
  2. InPost shipment, cash on delivery,
  3. InPost courier delivery, cash on delivery courier delivery,
  4. InPost shipment to a parcel locker
  1. The customer can use the following payment methods:
  1. Cash on delivery
  1. Electronic payments
  2. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
  3. Products covered by 30% discount or more including bulky shipments, i.e. over 10kg do not include shipping costs in the price. In cases described in point 9, shipping costs will be added to the invoice.
  4. The order fulfillment time is up to 7 working days. In the case of personalized products, i.e. manufactured to the individual customer's order, it is up to 30 working days.

§9

 

Execution of the sales contract

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
  2. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by sending an appropriate e-mail message by the Seller to the Customer to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements about receiving the Order and its acceptance for execution and confirmation of concluding the Sales Agreement. Upon receipt by the Customer of the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller.
  3. In case of selection by the Customer:
  4. payment by bank transfer, electronic payment, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.
  5. cash on delivery upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.

 

  1. In the event of ordering Products with different delivery dates, the delivery date is the longest date given.

In case of ordering Products with different delivery dates, the Customer may request delivery of the Products in parts or delivery of all Products after the entire order has been completed.

  • The beginning of the delivery period of the Product to the Customer is counted as follows:
  • If the Customer chooses to pay by bank transfer, electronic payments – from the date of crediting the Seller's bank account.
  • If the Customer chooses cash on delivery as the payment method – from the date of conclusion of the Sales Agreement,

 

  1. In the event of ordering Products with different readiness for collection dates, the readiness for collection date is the longest date given.
  2. For standard devices, the order processing time is 4 working days.
  3. In the case of personalized orders (individual selection of colors for individual devices or specific equipment) the delivery time is 30 days.

 

§10

 

Right of withdrawal

 

  1. Individual devices personalized by the customer and manufactured upon request in a given configuration are non-returnable.
  2. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason if the purchased product is originally packed in a protective foil, has not been used and the packaging and devices do not show any traces of use.
  3. The period specified in paragraph 1 begins upon delivery of the Product to the Consumer or a person indicated by him other than the carrier.
  4. In the case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
  5. In the case of an Agreement which involves the regular delivery of Products for a specified period of time (subscription), the period indicated in paragraph 1 shall run from the moment of taking possession of the first item.
  6. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the deadline expires.
  7. The declaration may be sent by traditional mail, fax or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 3. The declaration may also be submitted on a form, the template of which constitutes Annex No. 1 to these Regulations and an annex to the Act of 30 May 2014 on consumer rights, but this is not obligatory.
  8. If the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
  9. Consequences of withdrawal from the Agreement:
  10. In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
    b. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller.
    c. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
    d. The Seller may withhold reimbursement until receiving the Product back or until proof of sending it back is provided, depending on which event occurs first.
    e. The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller of the withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.
    f. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
    g. The Consumer is only liable for any reduction in the value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product.
  11. If, due to the nature of the Product, it cannot be returned by regular post, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
  12. The right to withdraw from a distance contract does not apply to the Consumer in relation to the Contract:
  13. where the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet their individual needs,
  14. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
  15. in which the subject of the service is an item that spoils quickly or has a short shelf life,
  16. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, the Consumer will lose the right to withdraw from the Agreement,
  17. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the Agreement expires,
  18. where the subject of the provision are items which after delivery, due to their nature, are inseparably connected with other items,
  19. where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and which can only be delivered after 30 days and whose value depends on market fluctuations over which the Seller has no control,
  20. where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package was opened after delivery,
  21. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,
  22. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the Seller informed him of the loss of the right to withdraw from the Contract,

§11

 

Complaint and warranty

  1. The Sales Agreement covers new Products.
  2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
  3. Complaints should be submitted in writing or electronically to the Seller’s addresses provided in these Regulations.
  4. It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
  5. The Seller will respond to the complaint request immediately, no later than within 14 days, and if he fails to do so within this period, it is considered that the Customer's request has been deemed justified.
  6. Goods returned under the complaints procedure should be sent to the address given in § 3 of these Regulations.
  7. If a warranty has been granted for the Product, information about it and its content will be included in the description of the Product in the Store.
  8. In the event that LuxuryBrandsGroup resolves the complaint in favor of the customer, the customer undertakes to cover the costs of transportation, complaint analysis and other operational costs.
  9. The cost estimate for operating costs will be determined individually by LuxuryBrandsGroup for each completed return and will not be less than 10% of the order value.
  10. In case of returning a purchased product, the customer bears the shipping costs for shipping to the customer and returning the shipment to the seller.

§12

 

Extrajudicial methods of handling complaints and pursuing claims

  1. Detailed information on the possibility of the Consumer using out-of-court methods of complaint handling and claim settlement and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
  2. The consumer has the following examples of possibilities to use out-of-court methods of handling complaints and pursuing claims:
  3. The Consumer is entitled to refer to a permanent consumer arbitration court, referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
  4. The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller.
  5. The consumer may obtain free assistance in resolving a dispute between him/her and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

§13

 

Personal data in the Online Store

  1. The administrator of Customers' personal data collected via the Online Store is the Seller.
  2. Personal data of Customers collected by the administrator via the Online Store are collected for the purpose of executing the Sales Agreement and, if the Customer consents, also for marketing purposes.
  3. The recipients of the personal data of Customers of the Online Store may be:
  4. In the case of a Customer who uses the Online Store's delivery method by post or courier, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary carrying out the shipment on behalf of the Administrator.
  5. In the case of a Customer who uses the online store to pay electronically or by payment card, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the online store.
  6. The customer has the right to access and correct their data.
  7. Providing personal data is voluntary, however, failure to provide the personal data indicated in the Regulations and necessary to conclude the Sales Agreement results in the inability to conclude said agreement.
  1. Poland – Correspondence with the Store
  2. Seller's address: LuxuryBrandsGroup Przejazd 6 / 8 02-654 Warsaw Poland
  3. Store email address: tondeo@welonda.pl
  4. The customer can communicate with the store by phone at POLAND: +393792823604 between 10.00 am and 2.00 pm.

§14

 

Final provisions

  1. Agreements concluded via the Online Store are concluded in Polish.
  2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal regulations, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of each change at least 7 days in advance.
  3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights, the Act on the protection of personal data.
  4. The customer has the right to use out-of-court complaint and claim settlement methods. For this purpose, they can file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.
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